Customer service contact centreYour customers expect outstanding service, and you expect to give it to them — but that’s just the basics. Vonage's contact centre built for Salesforce lets your people deliver a personalised, engaging experience every time.
Supervisor MonitoringJoin an agent’s call or just listen in and know who is available or on a call at any point
Call recordingAid training to replicate the best customer service within your business
SLA optimiserChange routing decisions automatically for all contact types based on how you’re performing
Global office reportingKnow exactly what is happening in your business in real-time across the globe and identify your key performance trends
Vonage Contact Center for Service Cloud
Learn about Vonage Contact Center for Service Cloud - Omnichannel with voice, personalised experiences with Dynamic Routing, Journey Insights Builder and speech analytics solution Conversation Analyzer.
Make personal calls work hardMake every conversation a personal service.
- Dynamic call routing, intelligent IVR and omnichannel capabilities mean customers reach the right place
- Deep Salesforce integration means complete engagement histories, from every channel
- Solve problems the first time, smooth tricky conversations, add insight to everyday queries and create customer experiences that set you apart
Make clear connectionsRemove the silos of email, voice and social media and have a conversation with your customers in the channel that best suits them. Customers feel better served when they feel truly heard.
- Omnichannel capability, unparalleled communication infrastructure and exceptional voice quality let you handle crucial moments effortlessly
- Make every customer feel like a VIP, across multiple channels
Help everyone get it right, every timeOur integrated tools help make best practice your only practice.
- Transcribes and analyses recordings automatically to see how your people are handling hot calls
- Activity tracking and management tools help you identify, emulate and spread successful approaches
- Gamification can get your people to push themselves to do their best on every call
Salesforce for Service Features
The Global Customer Engagement Report
Discover (and Clear) the Biggest Communication Hurdles
We asked 5,000 consumers across the globe to share their biggest communication frustrations — and preferences — to find out how organisations can effectively engage customers without obstacles.