In-App VoiceConnect customers to your brand — and each other — seamlessly. Make sure that every customer interaction is an extension of your brand with in-app calling and get the pulse on how your business is being received with call recording, smart analytics and context across channels.
See how In-App Voice helps businesses like yours succeed.
VOICE-ENABLED CONTACT CENTRE DESKTOP
Talk to customers within your desktop applicationVoice-enable your contact centre desktop to make and receive calls — and retain customer conversations — in one place.
- Empower agents to work within one application and gain access to call context
- Quickly add remote agents or contact centres in any region
- Eliminate the need to deploy and configure expensive phones and PBX systems
Put callers in controlAdd a simple interactive voice response script to your existing applications.
- Integrate self-service to provide a faster experience and allow agents to address higher-value concerns
- Capture call event data and voice recordings to gain new insights
- Keep it local and improve customer engagement by advertising local or with freephone numbers
PRIVATE VOICE COMMUNICATION
Keep it confidentialProtect customer identities on voice calls to improve privacy and avoid off-platform transactions.
- Protect users’ privacy by connecting them without revealing phone numbers
- Track, record and analyse calls to gain new insights
REAL-TIME SENTIMENT ANALYSIS
Deliver the best customer experienceReference real-time insights and emotions to enable better decision-making, support and outcomes.
- Minimise situations before escalation
- Strengthen agent skills faster
- Quantify the impact of training programmes, customer loyalty and more
Voice controlsUsers can mute any participant or silence the conversation as needed.
WebSocketsIntegrate with third-party vendors in real time, including artificial intelligence bots.
Group callsCall settings make it easy to start a group call and add participants in real time.
Reimagining Customer Experience
Learn what customer experience means today, how to win in competitive markets by delivering seamless, personalised experiences, and more.