Sales contact centreFrom dialling prospects to recording calls, Vonage Contact Center, designed for Salesforce, automates as much administration as possible, allowing your people to focus on delivering a personalised and engaging sales pitch.
Flexible workingYour sales team doesn’t need to be tied to their desks – if there is a situation where they need to work from home or visit a prospect, they can
Configurable call recordingMake sure you comply with privacy laws and maintain your customer’s privacy by using configurable call recordings
Emergency call routingShould a fire drill interrupt your day you can divert all your calls at the touch of a button
Disaster recoveryHave peace of mind knowing that whatever happens, Vonage Contact Center for Salesforce will be able to have you up and running again in no time
Supervisor PortalSee who is available for a call, on a call or on break in a fully customisable environment that will provide you with the visibility you need to manage your sales teams effectively
Overflow calls to outsourcersRoute calls through to your outsourcers with full insight into activity and reporting
Vonage Contact Center for Sales Cloud
Learn about Vonage Contact Center for Sales Cloud - Dialler, speech analytics solution Conversation Analyzer and Gamification.
DIAL DIRECTLY FROM SALESFORCE
Make cold calls warmerMaking conversations more personal means more sales.
- Make your calls look local, for more first-time pick-ups
- The dialler prioritises call lists, so your teams reach their best prospects first, without scrambling for details
- Deep integration with Salesforce means complete engagement histories across every channel, so your teams are free to concentrate on connecting
Make all your calls personalKick-off great personal conversations with access to all the latest prospect data in Salesforce.
- Screen Pop makes sure your people have the right info at their fingertips, freeing them up to be their best
- Our unparalleled communications infrastructure means every call is exceptionally clear
Help everyone get it right, every timeOur integrated tools help make best practice your only practice, always.
- Automatically transcribes and analyses recordings to test new, engaging approaches
- Activity tracking and management tools help you identify, emulate and spread sales success
- Gamification can get your people to push themselves to do their best on every call
Salesforce for sales teams features
The Global Customer Engagement Report
Discover (and Clear) the Biggest Communication Hurdles
We asked 5,000 consumers across the globe to share their biggest communication frustrations — and preferences — to find out how organisations can effectively engage customers without obstacles.