Connect with your customers on Facebook Messenger
Expand your interactions with your customers on one of today’s most popular social chat applications. Send them tickets, QR codes and images, audio or video files — Facebook Messenger provides you with the avenue to drive a more engaging customer experience.
Feature-rich capabilitiesChoose what you like and add another dimension to your conversations with text, images, audio files, video files and location sharing capabilities.
Real-time insightsUnderstand your customer preferences and gain a better understanding of your ROI with delivery callbacks.
Higher delivery ratesOptimise delivery rates to make sure that your messages are sent, delivered and read with failover capabilities to other messaging channels.
Messages API SandboxDevelopers can create and test anything they want to build easily with WhatsApp, Viber Service Messages or Facebook Messenger with our Messages API Sandbox feature. Sign up
Facebook Messenger for eCommerce
Deliver the moments that matter mostEngage shoppers on their preferred social channel.
Keep the conversation goingStreamline responses to basic digital shopping questions with virtual assistants.
Decrease cart abandonmentAddress shopper concerns in real time to make checkout quick and easy.
Anticipate shopper intentAnalyse shopper behaviour and identify trends to solve issues before they arise.
Provide real-time supportEngage shoppers throughout their buying journey with contextual interaction and assistance.
Onboard efficientlyValidate real consumer credentials with intent-driven verification and authentication.
Personalise customer serviceGive shoppers proactive, personalised support with in-app messaging, voice and artificial intelligence.
Add contextOur Conversation API powers superior communication, with shopper history that moves with your customers, delivering a better overall experience.
How Facebook Messenger helps consumers shop online and not wait on line this holiday
The global pandemic and quarantine culture has consumers thirsting to connect and engage in new ways.
You and your developers can easily start testing Facebook Messenger to enhance your online shop experience. Here’s how.
Link your Facebook Messenger account to the Vonage API in a few easy steps or start testing messages via our Vonage Messages API Sandbox by signing up cost-free here. We also have helpful developer documentation on our Facebook Messenger API.