Customers want more in even the simplest transactions — build experiences that exceed those demands.
LOWER COSTS WITH AN AI-ENABLED CONTACT CENTRE
Leverage WebRTC to boost your contact centreMake and receive calls within your contact centre application and retain customer conversations in one place.
- Integrate CRM to improve agent productivity
- Add remote agents or contact centres across regions through a simple browser
- Eliminate the need to deploy and configure expensive phones and PBX systems
ENGAGE WITH CUSTOMERS REMOTELY
Simplify your securityAuthenticate users on their mobile device through SMS or voice codes.
- Use a single API for all your 2FA needs, including SMS and voice management
- Streamline your 2FA requirements by reaching customers on any phone number
- Provide the phone number and we generate the code, complete with SMS-to-voice failover
- Pay only for successful conversions
CUSTOMER NOTIFICATION AND ENGAGEMENT
Keep customers in the loop through SMS, MMS and socialAlert and engage customers through convenient texts or calls.
- Deliver timely notifications
- Allow customers to confirm or reschedule appointments or deliveries by text or call
- Reduce costs by minimising missed appointments, delivery attempts and support fees
- Wow customers and strengthen relationships with media-rich features
REAL-TIME SENTIMENT ANALYSIS
Deliver the best customer experienceReference real-time insights and emotions to enable better decision-making, support and outcomes.
- Minimise situations before escalation
- Strengthen agent skills faster
- Quantify the impact of training programmes, customer loyalty and more
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