Acqueon Engagement Cloud natively integrates with Vonage leveraging their API’s to provide an omni-channel solution helping enterprises to proactively engage with customers. It helps orchestrate campaigns and build communication-enabled business processes, leveraging multiple communication channels like voice, sms, email, and social media digital to improve lead penetration and right party connect ratio. With machine learning capabilities, it can predict the right time and channel of engagement to help improve customer experience.
The platform helps enterprises optimise cost of service delivery without compromising on CX, across the customer journey starting from lead nurturing, acquisition, services and loyalty management. It also provides hybrid customer engagement via self-service. Through its AI-driven conversational engine and RPA, it can preempt next best actions to service customers proactively along with an enterprise-grade ACD functionality to engage contact centre agents whenever necessary to assist their customers on complex inquiries and service requests.