Take your contact centre to the next level
Are your contact centre agents behaving properly?
According to a Call Centre Helper poll, teams reviewing call quality in contact centres typically monitor fewer than six calls per agent every month.
- Best practices to drive the right agent behaviours
- How speech analytics can help monitor 100% of calls
- Identifying when agents aren’t adhering to business policies
- Understanding how agents are communicating with customers, uncovering areas for improvement
- The blending of speech analytics with CRM data to guarantee data-driven decisions
- Reducing ramp time for new agents
- The growing use of gamification to further encourage the right agent behaviours